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Annonce |
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| Référence annonce | EMP/RCM/06/2021/262 |
| Nom entreprise | RemoteCM SARL |
| Fourchette salariale | Entre de 100 000 FCFA et 500 000 FCFA |
| Type d'annonce | Emploi |
| Intitulé du poste | Customer Service Advisor - (Good English-speaking level) |
| Contexte |
Benefits Attractive starting salary Transport and internet allowances Attractive performance bonus Paid leaves |
| Ville | Yaoundé |
| Profil recherché |
On behalf of our rapidly growing client base, we are currently recruiting for a Customer Service Advisor. As Customer Service Advisor, you will ensure customer queries are dealt with efficiently and accurately, with fair customer outcomes at the heart of everything you do. The Customer Service Advisor will be responsible for: Taking calls from customers to deal with any account queries that they have Ensuring that good customer outcomes are always promoted. Operating within quality guidelines The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures Reach and maintain Key Performance Indicators expected of a Customer Service Advisor to required standards and specified timescales |
| Compétences requise |
The Customer Service Advisor will be responsible for: Taking calls from customers to deal with any account queries that they have Ensuring that good customer outcomes are always promoted. Operating within quality guidelines The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures Reach and maintain Key Performance Indicators expected of a Customer Service Advisor to required standards and specified timescales under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers Maintaining high levels of accuracy at all times Call center experience is a plus Experience handling Email and chat support is a plus |
| Date limite de candidature | 2021-07-31 |
| Dossier de candidature | How to apply if you're interested in this Job If this sounds like your perfect role, email: emprcm062021262@campusjeunes.net with your CV, salary expectation and audio recorded introducing yourself in English |
| Type de contrat | Contrat à durée indéterminée |
| Email de réception de candidatures |
emprcm062021262@campusjeunes.net en indiquant dans l'objet du mail la référence de l'annonce EMP/RCM/06/2021/262 IMPORTANT! Toute candidature sans référence d'annonce sera caduque |
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