job offer
Intitulé du poste : END USER SUPPORT INGENEER
Poste basé à : Douala & Yaounde
Prise de poste : Dès que possible
Type de contrat :
Salaire : Selon profil
Nb de poste disponibles : 01
Minimum Qualifications :
- First degree in any discipline preferably computer science or engineering
- ITIL Foundation Certification
- MCSA and above (Microsoft Certified Systems Associate, details to be provided to CUSTOMER for verification)
Others
- Minimum of 3 years' experience in IS Service / Help Desk / Service Delivery including hands-on technical service provisioning
- Working knowledge of Incident Management process and Service Desk function in line with ITIL standards
- Working knowledge of desktop environment (Operating systems, hardware, and software) and IT service management software
- Working knowledge of iPad, Android and another mobile device support
- Effective and Efficient Customer Service
- Effective Communication Skills
- Interpersonal and team work skills
- Sound technical documentation skills
- Customer focused and open minded
- High level of commitment, accountability, integrity, confidence, can-do attitude and attention to detail
Job Roles & responsabilities:
- Faults and request resolution on PC software applications for internal customers utilizing IS Services
- Troubleshooting incidents and escalating to 3rd party hardware support
- PC software and hardware configuration, installation and troubleshooting
- Printer, scanner and other peripheral devices (POS) installation, configuration and troubleshooting
- Fault diagnosis, analysis and resolution
- Communication with customers
- Achievement of customer service and satisfaction levels
- PC moves and roll out as part of IS Projects
- Pro-Active and Routine PC Maintenance
- Regular anti-virus updates and problem resolution
- Security patch exception updates and problem resolution
- End user training via customer information sharing sessions
- Customer focused and open minded.
- High level of commitment, accountability, integrity, assertiveness, innovation, confidence, can-do attitude and attention to detail
Pour postuler, envoyer un courriel à emploi@itgstore-consulting.com au plus tard le vendredi 30 mars 2018 à 15heures.