International Operations Manager (IOM)

Recrutement Offres d'emplois  Yaoundé, Centre, Cameroun
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Job Description

Job Title: International Operations Manager (IOM), P-4, Yaoundé, Cameroon

Job ID: 34050

Location: West and Central Africa

Full/Part Time: Full-Time

Regular/Temporary: Regular



Post Type : This post is rotational.

Duty Station : Yaoundé, Cameroon

Hardship Classification : B (4 years)

Closing Date : 23 December 2020 (5:00 p.m. New York)

Organizational Setting

Under the guidance of the UNFPA Representative, the International Operations Manager (IOM), leads strategic planning for operations, setting of management targets, and outsourced services.

The IOM leads a broad portfolio ranging from financial and human resources management; procurement; IT; travel and logistics; common services; to security of UNFPA premises and staff. The IOM advises the Representative on course correction; compliance, cost effectiveness; and creative responses to emerging complex challenges.

Job Purpose:

The IOM has a leading role in achieving key results which have an impact on the overall economy, efficiency and effectiveness of Country Office operations, and the functioning of UNFPA in line with the use of corporate resources in the following areas:

  • Financial Services
  • Human Resources
  • Procurement and Logistical Services
  • ICT
  • Implement UN agenda on Common Services and Joint Procurement

The IOM is accountable for supporting the effective development and delivery of an innovative Country Programme focused on population and development and universal access to sexual and reproductive health and rights, including maternal health, family planning, gender, and adolescent and youth empowerment.

Through delivery of effective programmes, including in emergency settings, you serve on the frontline, supporting the organization's ability to deliver high quality results. Your ultimate accountability is to the people that you serve; the most vulnerable, excluded, or marginalized and for the causes that you serve; human rights, sustainable development and humanitarian relief.

How You Can Make a Difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA's new strategic plan (2018-2021), focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

Main Tasks & Responsibilities

The International Operations Manager (IOM) plays a leading role in supporting the delivery of the UNFPA country programme, which aims to realize the 2030 Agenda in order to make a positive difference in the lives of millions of people.

A. Strategic Direction of UNFPA Operations:

  • Contribute to the delivery of the country programme, and ensure overall operations are carried out effectively, in a transparent manner and in compliance with established policies, procedures and rules.
  • Ensure annual and longer-term management targets, at the UNFPA corporate and Country Office level are met.
  • Determine optimal approaches for improving effectiveness and efficiency of business management, fostering innovation and furthering operational excellence.
  • Drive knowledge management practices within the Country Office.
  • Build capacity of staff through coaching and mentoring on operations management relevant for programme implementation and sound project management.
B. Day-to-day Management of UNFPA's Operations:
  • Financial Management: ensure the integrity of financial systems, review of budget requirements and the consistent application of rules and regulations.
  • Human Resources Management: Support the Representative in the recruitment and management of staff, providing them with direction and motivation; fostering empowerment; learning and career management and promoting cross-unit team work.
  • Supervise operations staff demonstrating performance appraisal and transparent leadership approaches that support a culture of growth and development, where good performance is incentivized and underperformers are held to account.
  • General Administration: Oversee CO travel, logistics and premises; establishment of work plans, and monitoring of the achievement of results in collaboration with programme staff.
  • Ensure high quality provision of procurement and other project support services; monitor quality and timeliness of services provided by Service Providers.
  • Routinely monitor financial exception reports for unusual activities, transactions, and alert HQ to any unusual transactions.

C. Support and Coordination of UNFPA's Common Services:

  • Provide policy support, guidance and advocacy at the country level on development, establishment and management of common services with other participating UN organizations/ agencies.
  • Ensure that common services and joint arrangements benefit UNFPA in its objective to provide efficient and economical support services to the implementation of the country programme.

D. Safety and Security of UNFPA Staff and Premises:

  • Support staff safety by driving compliance with UN Minimum Operating Security Standards (MOSS) and Minimum Operational Residential Security Standards (MORSS).
  • Together with the Representative, represent UNFPA in the Security Management Team and effectively implement security measures agreed in the SMT in compliance with security policy in UNFPA.
  • Represent UNFPA in Operations Management Team (OMT) meetings, ensuring that UNFPA interests are respected and value for money for goods and services are in line with best business practices.

E. Partnership Building on Operational Issues:

  • Represent UNFPA in inter-agency administrative meetings, and ensure smooth cooperation between agencies on joint undertakings such as hardship questionnaires and salary surveys.
  • Identify new approaches and measures to further enhance UNFPA delivery capacities, professional management and cost effectiveness.
  • Promote a client-oriented approach among all operations staff.

F. ​ Carry out any other duties as may be required by the County Representative, Regional Office management or Headquarters.

Qualifications and Experience


  • Advanced university degree in any of the following disciplines: Public Administration or Business Administration, Economics, Management or other related fields.

Knowledge and Experience:

  • 7 years of experience in development in a governmental, multilateral or civil society organization in a multi-cultural setting, including 3 or more years experience in managing teams in a complex organizational setting.
  • Ability to build strong relationships with clients, focus on impact and result, and respond positively to feedback.
  • Solid knowledge in procurement, financial and human resources management, contract, asset, and information and communication technology.
  • Ability to lead business process re-engineering, to implement new systems, and to positively affect staff behavioural/ attitudinal changes.
  • Ability to lead strategic planning, results-based management and reporting, formulation and monitoring of projects/programmes.
  • Experience in international development, particularly in the mandate of UNFPA and dedication to the principles of the United Nations.
  • Field experience is essential; experience from a developing, humanitarian context is an asset.


  • Fluency in English and French.
Required Competencies


  • Exemplifying integrity
  • Demonstrating commitment to UNFPA and the UN system
  • Embracing cultural diversity
  • Embracing change

Core Competencies:

  • Achieving results
  • Accountability
  • Developing and applying professional expertise/business acumen
  • Thinking analytically and strategically
  • Working in teams/managing ourselves and our relationships
  • Communicating for impact

Managerial Competencies:

  • Providing strategic focus
  • Engaging in internal/external partners and stakeholders
  • Leading, developing and empowering people, creating a culture of performance
  • Making decisions and exercising judgment

UN Leadership Characteristics:

  • Norm-based: Grounded in UN norms and standards
  • Principled: Defends norms and standards without discrimination, fear or favour.
  • Inclusive of all personnel and stakeholders
  • Accountable
  • Multi-dimensional
  • Transformational
  • Collaborative
  • Self-applied: Modelled in our own behaviour
UNFPA Work Environment

UNFPA provides a work environment that reflects the values of gender equality, teamwork, embracing diversity in all its forms, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply. UNFPA promotes equal opportunities for all including persons with disabilities.

Compensation and Benefits

This position offers an attractive remuneration package including a competitive net salary plus cost of living adjustment, housing allowance, home leave, health insurance and other benefits.

Closing Statement

Notice: There is no application, processing or other fee at any stage of the application process. UNFPA does not solicit or screen for information in respect of HIV or AIDS and does not discriminate on the basis of HIV/AIDS status.


UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you have received a solicitation for the payment of a fee, please disregard it. You are advised to apply particular care when submitting personal information on the web. Should you feel that you have received a fraudulent notice, letter or offer, you may submit a report through the UNFPA fraud hotline

In accordance with the rules of the United Nations, persons applying to posts in the international Professional category, who hold permanent resident status in a country other than their country of nationality, are required to renounce such status upon their appointment. Exceptions to this rule are very limited and can be made only for: (a) stateless persons; (b) newly appointed staff members who have applied for citizenship by naturalization, when such citizenship will be granted imminently; (c) active staff members in the General Service and related categories with permanent residency status, on promotion to the Professional category; (d) staff members appointed under a temporary appointment. Please understand that UNFPA is not in a position to provide advice on or assistance in applying for any citizenship.



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