Recherche Live Text Chat Operator in English- (Good English-writing level)

Annonce

Benefits

Attractive starting salary

Attractive performance bonus

On behalf of our rapidly growing client base, we are currently recruiting for a Text Chat Operator. As a Live Chat Operator, you will be answering casual messages on a fantasy-based text network. You have to be able to talk to customers about all kinds of topics. You will be assigned different roles, depending on what your customer wants.

Some of our clients just want to talk to someone about everyday life. Small talk about things like work, culture, weather, relationships. Your identity will not be known by customers because you will be assumed to be the person the customer is texting to.

The Text Chat Operator will be responsible for:

Respond to multiple chat from customers in different topics

Ensuring that good customer outcomes are always promoted.

Operating within quality guidelines

The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures

Reach and maintain Key Performance Indicators expected of a Text Chat Operator to required standards and specified timescales

The Customer Service Advisor will have:

Strong communication skills in English

Good typing speed from 40 WPM and above

Experience as a secretary is a plus

Ability to work under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers

Maintaining high levels of accuracy at all times

Call center experience is a plus

Experience handling calls is a plus

emprcm062021263@campusjeunes.net en indiquant dans l'objet du mail la référence de l'annonce EMP/RCM/06/2021/263

IMPORTANT! Toute candidature sans référence d'annonce sera caduque