RECRUITMENT NOTICE OF: (01) Hotline Clerk

Identification 1

Job Title:

Hotline Clerk

Reports to:

GBV Specialist

Missions and Responsibilities:

• Provide psychological first aid to the callers who request for on phone crisis intervention counseling.
• Establishing rapport and encouraging the callers to provide the necessary details of the case to facilitate follow up.
• Assessing human service requirements via phone using crisis intervention and active listening skills.
• Searching computer database to provide appropriate social service provider referrals.
• Maintaining appropriate callers' documentation and sharing on daily basis (immediately for high risk urgent cases) with the GBV specialist for referral to the appropriate services.
• Acting as an actively contributing team member and supporting the mission and work of the organization.
• Participate in networking efforts by attending the relevant trainings, workshops and meetings or visiting other agencies.
• Developing effective working relations within the organization.
• Any other tasks that maybe assigned by the supervisor

Competences

• Bachelor's degree in counseling, social work, or other social sciences in a related field.
• Experience in various Social Service activities.

Technical and behavioral competencies required

• Ability to handle various types of calls.
• Ability to manage well with individuals of different backgrounds.
• Ability to communicate intelligibly in person as well as over the telephone
• Essential computer literacy (word, excel and internet)
• Respect and non-discriminatory attitude, empathy
• Reporting skills
• Capacity to work under pressure

Languages

• English and Pidgin

Duty station

• Buea