JOB DESCRIPTION
ORDER MANAGER
Reports To : Operations Manager
Direct Reports : Servers
Function : Manager
N° of Positions : 6
N° Of Shifts : 2
Working Hours : 10H-17H, 17H-00H
1. Civil Attributes
- Age group : 19 to 25
- Marital Status : Not Married
- Gender Preference : female
2. Minimum Requirements
- Must demonstrate basic arithmetic skills
- Must be bilingual and fluent in both English and French. Read/Write/Speak.
- Must be comfortable working with high-tech gadgets: iPads, Tablets, Laptops
- Must be comfortbale working with numbers
- Must demonstrate care in handling and keeping cash
- Must be on your feet for long period of time
- Must be professional and friendly at all times
- Must be able to work under stress and extreme pressure
- Must be self-organized and demonstrate acute time management
- Must be a team player
- Should be able to lift heavy tray filled with glassware and food
- Must be comfortable engaging strangers and entertaining a discussion
- MUST be able to avoid customer advances and remain professional at all times!
3. Academic and professional requirements
- Educational qualification : Undergraduate preferred (DUT, HND, BTS, BSc)
- Professional experience : 2 years of customer service experience
4. Responsibilities
- Check in on time for your shift
- Gather specific shift information from management
- Set up your waitressing section
- Ensure basic tools available before starting shift (Paper, Pen, Calculator, etc)
- Greets guest and make them feel comfortable
- Take care of all guests at all times
- Master menu items and be able to describe them appropriately to guest
- Take and manage orders (Food, breverages, and other services)
- Ensure timely delivery of orders
- Check in with guest to ensure that everything is going well
- Upsell food, breverages and/or other services to guests as much as possible
- Be proactive and deliver guest bills and thank them for dining
- Receive payments (cash, VISA, Coupons, MobileMoney)
- Close orders in the billing system
- Work with servers to ensure proper hygiene at all tables at all times
- Work with Management to control sales versus cash available
- Escalate issues to Management in a timely manner
- Performe any other duty as may be advised by management
- Clock out of your shift
Note:
Making guest feel confortable and welcomed is non-negotiable!
It is your responsibility to make each guest want to return every time.
You will be accountable for 100% customer satisfaction.
A few hints:
i. Smile
ii. Greet and welcome them
iii. Introduce yourself
iv. Describe and explain the menu
v. Talk about specials
vi. Ask if they have questions
Email to use is hr@yelofastfood.com