YE-LO FAST FOOD recuits Order Manager

Recrutement Offres d'emplois  Yaoundé, Centre, Cameroun
Partager sur Facebook   Google+   Twitter   Envoyer à un ami
Annonce Sponsorisée



Reports To : Operations Manager
Direct Reports : Servers

Function : Manager
N° of Positions : 6
N° Of Shifts : 2
Working Hours : 10H-17H, 17H-00H

1. Civil Attributes

  • Age group : 19 to 25
  • Marital Status : Not Married
  • Gender Preference : female

2. Minimum Requirements

  • Must demonstrate basic arithmetic skills
  • Must be bilingual and fluent in both English and French. Read/Write/Speak.
  • Must be comfortable working with high-tech gadgets: iPads, Tablets, Laptops
  • Must be comfortbale working with numbers
  • Must demonstrate care in handling and keeping cash
  • Must be on your feet for long period of time
  • Must be professional and friendly at all times
  • Must be able to work under stress and extreme pressure
  • Must be self-organized and demonstrate acute time management
  • Must be a team player
  • Should be able to lift heavy tray filled with glassware and food
  • Must be comfortable engaging strangers and entertaining a discussion
  • MUST be able to avoid customer advances and remain professional at all times!

3. Academic and professional requirements

  • Educational qualification : Undergraduate preferred (DUT, HND, BTS, BSc)
  • Professional experience : 2 years of customer service experience

4. Responsibilities

  • Check in on time for your shift
  • Gather specific shift information from management
  • Set up your waitressing section
  • Ensure basic tools available before starting shift (Paper, Pen, Calculator, etc)
  • Greets guest and make them feel comfortable
  • Take care of all guests at all times
  • Master menu items and be able to describe them appropriately to guest
  • Take and manage orders (Food, breverages, and other services)
  • Ensure timely delivery of orders
  • Check in with guest to ensure that everything is going well
  • Upsell food, breverages and/or other services to guests as much as possible
  • Be proactive and deliver guest bills and thank them for dining
  • Receive payments (cash, VISA, Coupons, MobileMoney)
  • Close orders in the billing system
  • Work with servers to ensure proper hygiene at all tables at all times
  • Work with Management to control sales versus cash available
  • Escalate issues to Management in a timely manner
  • Performe any other duty as may be advised by management
  • Clock out of your shift


Making guest feel confortable and welcomed is non-negotiable!
It is your responsibility to make each guest want to return every time.
You will be accountable for 100% customer satisfaction.

A few hints:
i. Smile
ii. Greet and welcome them
iii. Introduce yourself
iv. Describe and explain the menu
v. Talk about specials
vi. Ask if they have questions

Email to use is

Partager sur Facebook   Google+   Twitter   Envoyer à un ami