Recrutement Offres d'emplois  Cameroun
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Contract duration: CDD 03 (three) months

Identification 1

Job Title:

Hotline Clerk

Reports to:

GBV Specialist

Missions and Responsibilities:

  • Provide psychological first aid to the callers who request for on phone crisis intervention counseling.
  • Establishing rapport and encouraging the callers to provide the necessary details of the case to facilitate follow up.
  • Assessing human service requirements via phone using crisis intervention and active listening skills.
  • Searching computer database to provide appropriate social service provider referrals.
  • Maintaining appropriate callers' documentation and sharing on daily basis (immediately for high risk urgent cases) with the GBV specialist for referral to the appropriate services.
  • Acting as an actively contributing team member and supporting the mission and work of the organization.
  • Participate in networking efforts by attending the relevant trainings, workshops and meetings or visiting other agencies.
  • Developing effective working relations within the organization.
  • Any other tasks that maybe assigned by the supervisor


  • Bachelor's degree in counseling, social work, or other social sciences in a related field.
  • Experience in various Social Service activities.

Technical and behavioral competencies required

  • Ability to handle various types of calls.
  • Ability to manage well with individuals of different backgrounds.
  • Ability to communicate intelligibly in person as well as over the telephone
  • Essential computer literacy (word, excel and internet)
  • Respect and non-discriminatory attitude, empathy
  • Reporting skills
  • Capacity to work under pressure


  • English and Pidgin

Duty station

  • Buea

Send your CV and Cover letter by following this link: Form Hotline Clerk


If it is not possible to send the CV and Cover letter via e-mail ( in PDF format) as explained above, CVs could be delivered at INTERSOS Yaounde (Route Rond-point Bastos) ou Maroua (Quartier Pitoare, near Hotel de Ville) Kousseri, Mora, Mokolo, Buea, Bamenda, Mamfe and Kumba. The details of the job offer can be collected at the different INTERSOS premises mentioned above.

NB: Only CV and Cover letter send through the link mentioned or in our premises will be received.

Please apply no later than September 26, 2019 at 5 PM